Your Divine Power understands that your desire of refund is important to you if something happens during your purchase of our products. In that matter, we have following policy.
Please choose your format carefully. Once a download has been attempted using the link in your order, the publisher requires payment for the file and it is, per publisher requirements, Non-refundable. Self-reporting that an item has been deleted from your computer is not accepted by the eBook wholesaler or publishers as a de facto reversal of the actual delivery and possession of digital content of value by the user.….If you select and checkout with the wrong format, contact us, we can verify with the distributor that no download has been attempted and they will allow us to exchange unused links for new formats. However, once the link has been used and file downloaded, the distributor treats a second format as a unique transaction and charges for the new file.
Due to the extensive fraud on the internet, we have no choice but to contest all credit card disputes in situations where download of an eBook or Audio Book has been attempted.
YourDivinePower Provides Refunds or Credits and Exchanges Under Very Specific Circumstances:
eBooks and Audiobooks that have been downloaded and found to contain defects in their formatting, missing parts, or have incorrect content assigned to meta data, may be refunded or credited by YourDivinePower only after our Support staff has been contacted and has submitted the files to the eBook distributor or publishers requesting that they 1) provide a working replacement issued in a timely manner, or; 2) evaluate the file for the reported issue and verify that it is eligible for credit on the transaction.
CS Website: http://www.yourdivinepower.com
Phone: Check our contact information on this website